1Red Casino Delete Account

Closing Your 1Red Casino Account

To close your 1Red account, contact our support team through 24/7 live chat, the website contact form, or email — the same channels handle every account request. We do not publish a self-service delete button, so confirmation happens through a support agent, who checks the request against your registered details before actioning it.

Separately, 1Red may close an account at its own discretion, refunding the available balance less any withdrawal charges, without needing to give a reason or advance notice. Before any balance leaves the account, full verification applies: any withdrawal request of any amount, or lifetime deposits above €2,000, triggers a check of your photo ID, a selfie holding that ID, and a bank statement or utility bill, reviewed within 24 hours.

What Happens to Your Balance

Once closure is confirmed, real-money funds are paid out less any withdrawal charges. Card refunds are capped at the total amount deposited by that method, with any excess sent by an alternative method, while crypto refunds may be technically impossible once a transaction is confirmed on-chain. Bonuses and winnings are deducted before the balance is calculated, in line with the wagering requirements attached to bonus funds.

Account Balance and Closure at a Glance

The figures below summarise how 1Red treats inactivity, discretionary closure and record-keeping once an account winds down.

These thresholds apply regardless of account currency, though the dormant fee itself is fixed in USD rather than the currency you play in.

Steps to Close Your 1Red Account

Before your account can be closed and any balance paid out, a few conditions apply.

1. Verify your identity — any withdrawal request, or lifetime deposits over €2,000, triggers full KYC: a government photo ID, a selfie holding that ID, and a bank statement or utility bill, reviewed within 24 hours.
2. Clear your balance through our standard withdrawal methods, respecting the €30 minimum for EUR and USD or £25 for GBP, up to €10,000 / £10,000 / $10,000 per transaction.
3. Contact our support team through 24/7 live chat, the contact form, or email to formally request closure.
4. Wait for confirmation — 1Red may also close an account at its own discretion, refunding the balance less any withdrawal charges without prior notice.
5. Remember the account itself cannot be sold, transferred or pledged, so any remaining balance must be paid out to you directly rather than moved elsewhere.

What to Expect After You Close Your Account

If a dispute arises around your final balance, we acknowledge complaints within 24 hours and resolve them no later than 8 weeks from receipt, provided the message carries the subject line "Complaint", your name, surname, phone number and a detailed description with specific dates and times. Complaints raised by anyone other than the account holder are dismissed outright, so closure requests and any related balance disputes must come from your own registered account login.

Standard refund decisions, where they apply, are issued within 7 business days and completed within 48 hours of a positive outcome. Card refunds are capped at the amount deposited by that card, with the remainder settled by another method, and crypto sent to an incorrect address or network cannot be recovered — a crypto refund may simply not be technically possible once it is confirmed on the blockchain.

Only one account is permitted per customer, address and shared IP; opening a second one to work around a closed account voids every duplicate transaction and forfeits any winnings or bonuses attached to it. If you registered more than once by mistake, raise it with support before requesting closure so the correct account and balance can be confirmed, the same check applied at registration.