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At 1Red we keep one account per player and protect it with optional two-factor authentication. Sign in any time — our team answers 24/7 by live chat, contact form and email.

Log in to 1Red

Signing in to your 1Red account

Signing in to 1Red needs the email or account ID you registered with plus your password. For a second layer of protection you can switch on optional two-factor authentication, and we operate one account per customer — one per person, address, shared computer and shared IP address.

Your login is personal: an account and everything linked to it cannot be transferred, sold, pledged or handed to anyone else. Keep your password private, and if you suspect someone else has it, change it and contact us straight away. New here? You will first need to open an account before you can sign in.

Who can and cannot log in

A second account is only allowed with our prior permission — for example if you lost access to your original one. Company employees, personnel and their relatives cannot play. Players in self-exclusion cannot log in for the duration of the exclusion, and residents of restricted countries may only view news and information content. Falsifying your location through an encrypted connection can lead to forfeiture of funds and account closure.

How to log in to 1Red step by step

Once your account is open, logging in takes under a minute. Follow these steps:

  1. Open 1Red and select Log In at the top of the page.
  2. Enter the email address or account ID you used at registration.
  3. Type your password exactly — it is case-sensitive.
  4. If you enabled two-factor authentication, confirm the one-time code to finish.
  5. Prefer your phone? Sign in the same way through our mobile app or the mobile-optimised site.
  6. Can't get in? Reset your details on our password recovery page, or message support.

If a login is rejected, check for caps lock and stray spaces, and confirm you are using the email tied to your profile before trying again. After several failed attempts, contact our team rather than opening a second account, which is not permitted without our prior approval.

Password recovery, sessions and dormant accounts at 1Red

If you cannot get into your account, begin recovery on our forgot-password page using the email tied to your profile, or reach us 24/7 through live chat, the website contact form and email. There is no telephone line, so those three channels are the fastest way back in. When two-factor authentication is switched on, you will also confirm a one-time code before your password can be changed.

Treat every session with care: log out on shared or public devices, and remember that only one account is permitted per person, address, shared computer and shared IP address. Because your account and everything linked to it cannot be transferred, sold or pledged, you should never share your credentials with anyone.

Accounts left untouched turn dormant after more than 180 consecutive calendar days without a login. We give at least 30 calendar days' notice before that happens, and a dormant account is then charged 10 USD per month or the equivalent — a fee that will never push your balance below zero. Logging in regularly keeps your account active and avoids the charge.

Login and account access FAQ

How do I log in to my 1Red account?
Select Log In at the top of the page, then enter the email or account ID from your registration together with your password. If you turned on optional two-factor authentication, confirm the one-time code to finish signing in.
I forgot my 1Red password — how do I reset it?
Start recovery on our forgot-password page using the email tied to your account. If two-factor authentication is active you will confirm a one-time code before setting a new password. Still stuck? Our support answers 24/7 by live chat, contact form and email.
Does 1Red offer two-factor authentication?
Yes. Two-factor authentication is optional and adds a one-time code on top of your unique ID and password. We recommend enabling it, since it also protects a password change if you ever lose access.
Can I have more than one 1Red account?
No. We allow one account per person, address, shared computer and shared IP address. A second account is only possible with our prior permission, for example if you have lost access to the original one.
What happens if I don't log in to 1Red for a long time?
After more than 180 consecutive calendar days without a login your account becomes dormant. We give at least 30 calendar days' notice first, then charge 10 USD per month or the equivalent, which never takes your balance below zero.
Why can't I log in from my country?
Residents of restricted countries may only view news and information content and cannot play. Falsifying your location through an encrypted connection can lead to forfeiture of funds and closure of the account.
I'm locked out of 1Red — how do I contact support?
We run support 24/7 through live chat, the website contact form and email; there is no phone line. Have your registered email ready so the team can help restore access quickly.